How to Cancel Your Impact Tissue Order

Got a change of mind? No worries – cancelling a purchase on Impact Tissue is quick if you know the steps. We keep things simple so you don’t have to hunt for hidden rules or wait for a reply that never comes.

When Can You Cancel?

First, check the order status. If the order is still marked as “Processing” or “Ready to ship”, you can cancel it straight from your account dashboard. Once we’ve handed the package to the courier, the cancellation moves into a return process instead. That’s why acting fast saves you a trip to the returns desk later.

Orders placed before 2 pm GMT on weekdays are usually processed the same day. Cancel before the cut‑off and you’ll avoid the shipping stage entirely. If you’re outside the UK, the same rule applies – just watch the local time zone.

Steps to Cancel Your Order

1. Log in to your Impact Tissue account. If you’re a guest shopper, grab the order confirmation email; the link inside takes you to the same page.

2. Find the order you want to cancel in the “My Orders” list. Click the Cancel button next to it. If the button isn’t there, the order is already in the shipping pipeline.

3. A short form will ask why you’re cancelling. Pick the reason that best fits – we use the feedback to improve our service.

4. Submit the form. You’ll receive an email confirming the cancellation and letting you know when the refund will hit your account.

5. If the order was already shipped, we’ll send you a prepaid return label. Pack the items in their original packaging, stick the label on, and drop it at the nearest post office.

Refunds are processed within 5‑7 business days after we receive the returned goods. You’ll get the money back to the same payment method you used to buy – no surprises.

Need help? Our customer team is on standby from 9 am to 6 pm GMT, Monday to Friday. You can reach us via the live chat button on the website or email [email protected]. We strive to reply within an hour during business hours.

Remember, cancelling early saves you time and shipping costs. If you simply changed your mind about a product, consider checking our “Buy Again” feature – it lets you reorder at the same price without starting from scratch.

In short, log in, hit cancel before shipping, and you’ll get a fast refund. If it’s already on the road, use the return label and we’ll handle the rest. Got questions? Just drop us a line – we’re here to make the process painless.